Queensland Meals on Wheels is committed to protecting user privacy. We understand and appreciate that visitors and users of this web site are concerned about their privacy and the confidentiality and security of any information that may be provided to us.
To protect your privacy Queensland Meals on Wheels staff follow privacy principles that ensure compliance with the legislation. The principles deal with how we collect and handle your personal information. They are set out in the Information Privacy Act 2009.
How we collect personal information
Potential service users, members, volunteers and donors are asked to provide information in a number of ways. These may include online, phone, face-to-face or via the general post. Personal information we collect is always done with the individual’s consent and is not disclosed to any other person or group unless the individual has consented in writing, except where required by law. From time to time, we may update an individual’s personal information. This would be done by contacting the individual or when the individual contacts us to update their personal information.
Permission will be sought to share information when sharing information is necessary to ensure appropriate services are delivered.
We do not accept responsibility for the use of any information that has been obtained through unauthorised access.
Security of Information
Queensland Meals on Wheels has specific provisions prohibiting personnel from accessing, recording or disclosing an individual’s personal information except in the performance of their duties or in specific situations permitted by law.
While Queensland Meals on Wheels provides a secure environment, you should be aware there are inherent risks associated with the transmission of information via the Internet. For those who do not wish to use the Internet, Queensland Meals on Wheels provides alternate ways (for example, fax, letter and office visits) of obtaining and providing information. In some circumstances, Queensland Meals on Wheels guidelines may require us to send particular information by non-electronic means.
Site visit data
When you look at this web site, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes only:
- The user's IP address;
- The date and time of the visit to the site;
- The pages accessed and the documents downloaded;
- The user's operating system; and
- The user's web browser version.
No attempt is made to identify users or their browsing activities except in the event of an investigation into apparent improper use of the Queensland Meals on Wheels Internet facility, or where a law enforcement agency exercise a warrant to inspect the site’s logs.
Links to other sites
This site contains links to other third party sites who may collect personal information. Queensland Meals on Wheels is not in control of or responsible for the privacy practices or the content of these third party sites and such third party’s own privacy policies (if any) would apply.
Queensland Meals on Wheels is committed to providing a useful and effective service via its webpage. To that end, the Association employs the tools provided by Google Analytics to gather information about how the Association’s website is accessed. Google Analytics uses 'cookies', which are text files placed on your computer, to help the Association analyse how users use the site.
The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers located outside of Australia. No personally identifying information is recorded or provided to Google. If you are logged in to the Association’s website, information about your user account is NOT linked to data recorded by Google Analytics and is NOT provided to Google.
Information that is gathered using the Google Analytics cookie includes:
- the number of visitors to the Association's website;
- how visitors arrive at the Association's website, for example did they type the address in directly, follow a link from another webpage, or arrive via a search engine;
- the number of times each page is viewed and for how long;
- time and date of visit;
- geographical location of the visitor;
- information about what browser was used to view the Association's site and the operating system of the computer;
- information about whether the browser supports Java and Flash;
- the speed of the user's internet connection.
This information will be used by Queensland Meals on Wheels to optimise the Association’s site to improve access and useability, and to compile statistical data for reporting purposes.