Information for Clients
Your Rights & Responsibilities
Clients Rights
You have the right to:
- express your concerns about the Service without fear of losing the Service;
- have your complaints dealt with fairly and promptly;
- be represented by an Advocate of your choice;
- be assessed to receive meals without discrimination;
- have your dietary requirements met;
- privacy and confidentiality;
- expect that no information about you will be provided to anyone else outside the Service without your written permission;
- view any information about yourself held by the Service; and
- refuse the service.
Clients Responsibilities
Clients are required to:
- comply with Meals on Wheels meal delivery policy – Duty of Care;
- advise Meals on Wheels Service of your special dietary needs;
- pay for your meals;
- advise if you are not going to be home when the meal is delivered; and
- advise if you are going to be absent for any short or extended time.
IMPORTANT: If you are not going to be at home when your Meals on Wheels meal is due to be delivered, it is your responsibility to advise the Kitchen the previous day, so an alternative arrangement can be made - otherwise NO meal will be left.
For further information please contact your local Meals on Wheels Service listed in the Directory of Meals on Wheels Service Providers.